Shipping policy

SHIPPING POLICY (EU ONLY)

Last updated: November 2025

Thank you for choosing Novac Dawn | Miniatures.
This Shipping Policy applies to all physical 3D-printed products purchased through our online store.

1. Digital Products (STL Files)

Digital products are delivered instantly via download after purchase.
No shipping is required.
Digital files are available worldwide.

2. Physical Products — EU Shipping Only

We currently ship physical 3D-printed miniatures only within the European Union.
We do not offer shipping outside the EU for physical products due to high international courier costs.

Digital products remain available only in European Union.

3. Processing Time (Print-on-Demand)

All physical products (3D Printed Products) are printed on demand.
We do not hold stock.

Processing time: 4–10 working days
This timeframe includes printing, curing, cleaning, assembling, and packing your order before shipment.

You will receive a shipping confirmation email once the parcel has been dispatched.

4. Delivery Time

Romania

2–4 working days after the order has been shipped.

European Union

4–10 working days after the order has been shipped.

Delivery times are provided by the courier and may vary due to national holidays, weather conditions, sorting delays, or other unforeseen events.

Shipments are typically handled by:

FAN Courier (Romania)
GLS
DPD
Romanian Post (for smaller parcels)

5. Shipping Costs

Shipping fees are calculated automatically at checkout based on:

destination country
parcel weight
courier pricing

All shipping charges are shown before payment.

6. Customs, VAT & Import Taxes

Orders shipped outside the European Union (such as the United Kingdom or Switzerland) may be subject to import VAT, customs duties, or handling fees.

These charges are determined by the destination country and are the responsibility of the customer. Novac Dawn has no control over these fees and cannot predict their amount.